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LogMeIn is designed for use with third-party products and services (browser, OS, etc.) that are officially supported by their respective vendors and well-maintained by the end user (latest patches and updates installed). On a Mac: OS X 10.12 (Sierra) or newer Linux. For Mac and PC users, you have the option to download GoToMeeting desktop apps for a full-featured experience that works flawlessly on both systems. View the GoToMeeting Mac install instructions View the GoToMeeting Windows install instructions But that’s not the only way to host a GoToMeeting session.
LogMeIn has been a lifesaver for us. Our scheduling software is on-premises only and with LogMeIn Pro, we can access the system remotely. This provides flexibility for us as a business and allows us to provide superior service to our residential and commercial clients. Victoria Amador, Co-Founder & CEO, Tremendous Maids.
LogMeIn Rescue is an app that allows our technical support team to share screens and assist remotely by controlling the mouse and keyboard input.
First, you will receive a link or a code to manually type into https://logmein123.com or https://secure.logmeinrescue.com
Enter in the code, then hit the Start Download button. It will download a Support-LogmeinRescue App to your downloads.
Give that file a double-click. If it downloads a .zip file, its recommended to drag that icon to the desktop then double-click.
![Mac Mac](/uploads/1/2/8/3/128368124/611805251.jpg)
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Click OpenOkAllow through any security popups.
Next, you will receive a prompt to Open System Preferences.
Click the lock icon in the lower left corner to make changes.
Enter in your Mac password.
You must check off any of the boxes under Privacy > Accessibility
including: Bash, AEServer, and SupportLogMeIn
Next, switch the category on the left pane to Screen Recording
Check off the access for Screen Recording
The boxes may be any combination of: Bash, AEServer, and SupportLogMeIn
Note: You may not see all of the boxes listed. If you see none of the boxes listed, please end the Rescue session and try connecting again, some systems take a second launch attempt to get the choices to appear properly.
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End-users on Catalina 10.15.2 need to also perform the following additional setting:
System Preferences > Security & Privacy > Privacy > Full Disk Access > Add supportlogmeinrescue.
System Preferences > Security & Privacy > Privacy > Full Disk Access > Add supportlogmeinrescue.
That should allow the technician to remotely view and control your screen.
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To End Access, simply hit the red X in the chat window, close out of LogMeIn Rescue and the system is no longer able to be controlled with the one